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General Information

What industries do you serve?

We cater to a diverse set of industries, including healthcare, education, retail, and more.

Can Infinkey Solutions handle both small and large projects?

Yes, we have the experience and infrastructure to manage projects of any scale, from startups to enterprise solutions.

Do you provide consultation before starting a project?

Absolutely! We offer initial consultations to understand your needs and suggest the best solutions.

Where are you based?

Our headquarters are located in Pakistan, but we serve clients globally.

Do you offer free quotes for new projects?

Yes, we provide custom quotes after evaluating your project requirements in detail.

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Services Offered

What kind of services do you offer?

We offer a wide range of services, including web development, app development, UI/UX Design, Project Management, Business Analysis, digital marketing, and custom software solutions.

Do you offer e-commerce solutions?

We build robust e-commerce platforms to help businesses effectively sell online.

Do you provide ongoing system maintenance and updates?

Yes, we offer continuous support and maintenance services to ensure your systems stay updated and fully functional.

Are your solutions scalable for future growth?

Yes, all our solutions are built to grow alongside your business and can be easily scaled to meet changing needs.

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Payment & Pricing

How do you structure your pricing?

We offer customized pricing based on the project's scope and complexity to provide value for all budgets.

Are there hidden fees involved in your services?

No, we believe in transparency; our quoted price includes all costs, with no hidden fees.

Do you require a deposit before starting a project?

Yes, we require an initial deposit to begin work, with further payments made upon completion of project milestones.

How can I pay for your services?

We accept payments through various secure methods, including credit cards, wire transfers, and PayPal.

Is the price fixed, or can it change during the project?

Our prices are typically fixed but may change if additional services or features are requested beyond the initial scope.

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Client Support

How do I contact customer support?

You can reach us via email, phone, or our dedicated support chat on the website.

What happens if I need support after business hours?

We offer extended support and emergency services as part of our packages.

How quickly can I expect a response?

Our support team typically responds within 24 hours, depending on the issue's urgency.

Do you provide support during weekends?

Yes, our team is available for support during weekends for critical issues.

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Communication & Collaboration

How do we keep in touch during the project?

We provide regular updates through emails, calls, and project management tools like Trello.

What tools do you use for project management?

We use tools like Jira and Asana to streamline project workflows.

Can I request changes during the development process?

Yes, you can request changes, and we ensure they're discussed and implemented in a timely manner.

How often can I expect progress reports?

We provide weekly or bi-weekly progress updates, depending on project duration.

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